CUSTOMER CARE

Providing Excellent Customer Service

Help Desk
Provides our clients with a quick and effective means of quality service. This is simply an option that we can use to improve downtime and delays in travel and scheduling.

We will address questions and provide solutions that can be done remotely, by remote control or by interaction with your staff over the phone. Normal service will be dispatched if the Help Desk determines a solution can not be made over the phone. This Help Desk service only costs if used and if the use is a successful resolve for the issue addressed.

Managed IT
DOSS has developed a program called Managed IT. The program has 3 areas of concern–viruses, backups and server health. DOSS can be scheduled to do monthly checkups in these areas.

IT Outsourcing
If you want to expand or upgrade your existing information network without adding permanent personnel to your in-house IT staff, DOSS can supplement your internal organization with experienced technicians and consultants so your special projects are completed on time and within budget.

By providing professional know-how on an as-needed basis, DOSS helps you design, implement and support an efficient information network with low engineering risk and minimal cost. As a result, you get the state-of-the-art network infrastructure and skilled support ordinarily available only to businesses who can afford large IT organizations.

By working with DOSS, your IT group gets the benefit of knowledge transfer from our Microsoft-certified experts, plus access to a competent source for escalated support to resolve tough problems that may arise in the future.

Contact DOSS Business Systems today:

(800) 396-0787 | info@dossusa.com | Consultation | Customer Care